Delete your account

Last updated 17 August 2026

You can delete your Jello account at any time, and you do not need to contact us to do it. Here is exactly what happens when you do.

From the app

• Open Jello and go to Account.
• Tap Profile, then Delete account.
• Confirm with the OTP sent to your registered number.

By email

If you cannot access the app, email [email protected] from the address on your account, or write from any address quoting your registered mobile number. We will verify it is you before acting, and complete the deletion within 30 days.

What gets deleted

• Your name, email address and mobile number.
• Your saved addresses and location pins.
• Your booking instructions, preferences and professional-preference history.
• Support conversations, once any open matter is closed.

What we have to keep

• Transaction and invoice records, for the period Indian tax law requires.
• Records needed for an ongoing dispute, safety investigation or legal obligation.
• Reviews you posted, retained in anonymised form without your name attached.

Anything retained is kept only for the purpose stated and deleted at the end of that period. Full detail is in our Privacy Policy.

Before you delete

Deletion is permanent. Any unused promotional credits are forfeited, and upcoming bookings are cancelled under the Refund & Cancellation Policy. If you sign up again later it will be a fresh account, with no history and no saved professional.